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1:1 Coaching Agreement
By purchasing my services, you accept that the Terms and Conditions set out below represent a legally binding contract between yourself and Grace Stone.
1) INTRODUCTION
Congratulations! We’re excited to have you come into this program provided by Grace at Grace Stone Nutrition. We can’t wait to get started supporting you and your health goals.
Please read the following agreement carefully so that you know exactly what to expect. If you agree to the terms below, sign at the bottom.
Once you’ve signed, you’ll receive a welcome email from grace@gracestonenutrition.co.uk, typically within 48 hours. This email includes your scheduling information, a link to the Fact Finding Questionnaire and information on the 3 day food diary, all to be filled out/ completed prior to your first session.
YOUR NUTRITIONIST
Grace Stone is a qualified professional. She is:
- A member of the professional body The Association for Nutrition (‘AfN’) registered as an Associate Registered Nutritionist (‘ANutr’) - registration number 39453.
- Has attained a Distinction in a Master's degree in ‘Human Nutrition’ from St Mary's University, Twickenham
- Is committed to Continued Professional Development
- Approachable, knowledgeable and supportive
- Your Nutritionist is not qualified to diagnose medical conditions.
Your Nutrition and Wellness Coaching Agreement covers only the practice of Nutrition within your package and your Coach will make it clear if she intends to step outside this boundary. Your Nutritionist may ask to consult with your GP should they have concerns about a medical condition. Nutritional advice is not a substitute for professional medical advice and/or treatment.
2) WHAT YOUR PROGRAM INCLUDES
As part of the ‘Kickstarter Plan’, you will work privately with Grace on a week to week basis for the first 12-weeks. The coaching period will start when you sign this contract, unless you have received written confirmation of a later start date from a member of our team. The coaching period will continue automatically on a monthly basis until either you or Grace submit a written notice of termination. We ask that you give notice at least two weeks notice before your next payment date by emailing grace@gracestonenutrition.co.uk.
Once you have submitted the Coaching Agreement Form, you are expressly agreeing to work together for a minimum of 12 weeks.
Your 12 week ‘Kickstarter Plan’ Coaching period will consist of the below primary components:
A. A ‘GROW’ Coaching Call with Grace. You will schedule this 60 minute call with Grace via the booking link that will be provided to you by the team. During this call, an analysis, evaluation and summary of the initial information provided by you from the Fact Finder Questionnaire and Food Diary will be discussed. This is also an opportunity to establish the key action steps for the first phase of your coaching together. A follow up email summarising this call will then be provided.
B. 1-1 calls with Grace. Bi-weekly, you will schedule a 30 minute call with Grace. These calls are an opportunity to establish action steps for the coming weeks. You'll be expected to bring at least one specific challenge or desire to each call. This creates ownership on your part and gives each session a clear focus. Grace will also prepare for sessions by reviewing your goals and progress.
To ensure this preparation, you agree to fill out a check-in form at the end of each week on a Sunday, as provided by Grace. You can find a link to this form here: https://otwaa3kqlqc.typeform.com/to/FYyDJNFf . Failure to fill out a check-in form at least 24 hours before your session will make it more difficult to maximise your coaching time.
It is important that you prioritise your coaching in order to receive its full benefit. Should you need to cancel or reschedule a coaching session, you may do so up to 24 hours in advance of your session. Rescheduled sessions will need to be made up within a week of the originally scheduled date. Sessions cancelled within 24 hours will not be eligible for make-ups, unless agreed by Grace.
In the event that you forget to schedule a session, you cancel a session, or you end a session early, that unused time does not roll over to the following month. Note that your results will be less dependent on how much time we spend together and more dependent on the actions you take between sessions.
B. WhatsApp access to Grace. WhatsApp is a messaging app that allows you to get support between sessions. Use WhatsApp to send Grace specific health and nutrition related questions, updates on how you are progressing, feeling and any challenges you might need assistance with. Please keep each message as clear and concise as possible, and feel free to utilise voice messaging if necessary. Please break up longer messages into multiple smaller ones when possible, stick to one topic per message, and include a specific question if there’s something you want feedback on.
Grace typically responds to WhatsApp messages within 24 hours, Monday-Friday GMT. However, we ask that you only submit one main question at a time. Once Grace responds to that question, you may ask another one. This helps keep our communication streamlined, encourages you to prioritise your questions, and avoids the confusion of addressing multiple topics at a time.
Please do not text or email questions to Grace. They will likely get lost in the shuffle that way. Use WhatsApp instead to ensure a prompt response.
C. Access to Grace’s courses and professional network. You'll receive access to Grace’s training material, including any of Grace’s paid courses, to be used as a supplement for our 1-1 meetings. Feel free to dive into whichever topic feels most relevant to you right now, or to ask Grace for guidance on where to start. She will suggest specific training for you throughout the coaching engagement, when appropriate. You will continue to have access to this training library until your coaching engagement ends.
Grace may offer to connect you with her other clients and colleagues. This is a valuable opportunity to build relationships with people who can help you on your health and wellness journey. If there is a specific type of person or resource that you would like to be connected with, please make that request to Grace. After your coaching engagement with Grace, she may periodically ask permission to connect you with an existing client for the same reason.
3) WHAT HAPPENS IN THE EVENT OF A “PAUSE”
A “pause” is defined as a one month period of time during which the coach or client is unavailable and would like to temporarily put the coaching engagement on hold. There are only two ways that the coaching engagement can be paused:
A. By Grace: In the event that Grace is unavailable to coach for a full month due to illness, family emergency or vacation, you will be notified over email and your program will be extended for the equivalent duration as your sole remedy. We will send you a written notification at least two weeks before each scheduled vacation.
B. By you: You may pause your coaching engagement due to illness, family emergency, or vacation for a period of one month. To schedule a pause in coaching, you must first notify grace@gracestonenutrition.co.uk, in writing, at least two weeks before the desired pause starts, except in the case of emergency. This pause allows you to skip a monthly payment, but it does not affect your payment schedule. You will not receive any WhatsApp support or coaching calls during your pause, but you will still have access to any online learning.
4) YOUR PAYMENT DETAILS
You’ve agreed to pay a fixed sum for your first 12 week coaching on the ‘Kickstarter Plan’, and a subsequent charge on a recurring, monthly basis after the initial 12 week period has ended. You will automatically be charged this amount on the same date each upcoming month until you decide to cancel. PLEASE NOTE: Alternative pricing may be applied, but only when it has been expressly agreed by both you the ‘client’ and the coach.
Thank you for this investment in our program and your health and wellness future.
If you would like to change your card information, please email grace@gracestonenutrition.co.uk at least 48 hours before your payment date.
If your automatic payment fails for any reason, you will have 10 days to update your card information or ask us to re-run the payment.
After 10 days without a successful payment, your payment will be deemed late. In the event of a late payment, the charges will accrue as follows:
Up to 30 days Past Due: A single 7.5% late fee added to the total amount owed for that invoice.
After 30 days Past Due: We will cease all services and this contract will be placed “on hold” until you have paid the total amount owed plus all applicable late fees. If you wish to continue working together after Past Due payment is received, a new and updated contract will be signed subject to program availability.
5) ON RESULTS, REFUNDS, AND RELATIONSHIPS
This coaching relationship is a place to openly bring your challenges, ideas, and goals. Grace’s focus is to help you make more progress towards these goals than you would make on your own. Her role is that of a coach, Nutritionist, and wellness partner. Grace agrees to readily offer her guidance to ensure that you are focused on the right things.
You agree to give 100% to this coaching relationship, knowing that you are ultimately responsible for your health and nutrition results. Because of this, no refunds will be given at any point.
Relationships are built on communication. If you ever feel that you are not getting what you signed up for, please communicate that directly to Grace so that she can make reasonable adjustments. Grace may also provide you feedback during the program in an effort to help you maximise your nutrition and health goals.
6) NUTRITION ADVICE CLAUSE
The client acknowledges that the nutrition advice provided by Grace is intended for general informational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment. Grace is not a registered dietitian or medical professional, and any recommendations or guidance provided during coaching sessions are based on general principles of nutrition and wellness. The Client understands and agrees that they are responsible for contacting their GP about any health concerns. If the client is receiving treatment from their GP, or any other medical provider, the Client should inform the Coach about anything that may be deemed to be in conjunction with the client's nutritional health.
The client understands that individual nutritional needs vary and that it is the client's responsibility to consult with a qualified healthcare professional, such as a registered dietitian or physician, before making significant changes to their diet or lifestyle based on the advice received during coaching sessions.
Grace shall not be liable for any damages, losses, or injuries arising from the client's reliance on the nutrition advice provided during coaching sessions. The client agrees to indemnify and hold harmless Grace Stone Nutrition from any claims, including but not limited to those related to allergies, intolerances, adverse reactions or injuries to recommended foods, supplements or exercises.
By signing this agreement, the client acknowledges that they have read, understood, and agreed to the terms outlined in this Nutrition Advice Clause. This clause shall be governed by and construed in accordance with the laws of England and Wales, and any disputes arising out of or in connection with this clause shall be subject to the exclusive jurisdiction of the courts of England and Wales.
7) INTELLECTUAL PROPERTY RIGHTS AND ATTRIBUTION
All program materials, including the pre-recorded training videos, private coaching calls, WhatsApp messages, any group coaching call presentations, and other communications, will remain the sole property of Grace Stone, subject to your rights to a non-assignable single user licence to use in your coaching business upon payment in full of the program fee.
You shall not reproduce any of the materials without Grace’s prior written consent given in her sole discretion. In all cases you shall attribute the material to Grace Stone.
You grant Grace perpetual permission and licence to use quotes, images or videos you make during and after the program without compensation, as long as you have first given your written consent of usage.
8) RESOLUTION OF DISPUTES
In the event of any dispute arising between the Client and Grace regarding this Agreement, both parties agree to make reasonable efforts to resolve the matter amicably and expeditiously. If a resolution cannot be reached informally within thirty (30) days of the dispute arising, either party may initiate formal dispute resolution procedures.
The parties agree to submit the dispute to confidential mediation in accordance with the rules of a mutually agreed-upon Alternative Dispute Resolution (ADR) provider in the United Kingdom. If mediation fails to resolve the dispute within thirty (30) days of initiation, either party may request arbitration.
Arbitration proceedings shall be conducted by a single arbitrator appointed by the ADR provider. The arbitration shall be held in accordance with the laws of England and Wales and shall take place in a mutually agreed-upon location within the United Kingdom. The decision of the arbitrator shall be final and binding, and may be enforced by a court of competent jurisdiction.
Each party shall bear its own costs associated with mediation and arbitration, unless otherwise agreed. The costs of the mediator or arbitrator shall be shared equally between the parties.
This clause shall not prevent either party from seeking injunctive relief or interim measures from a court of competent jurisdiction to preserve their rights pending resolution of the dispute.
9) PRIVACY POLICY
Grace Stone Nutrition ("we", "us", or "our") respects your privacy and is dedicated to safeguarding your personal data. This Privacy Policy explains how we collect, use, and protect your personal information.
Personal Data Collection: We collect personal data provided by individuals themselves or third parties. Personal data includes information that identifies an individual. We do not collect anonymous data.
Private Client Information: We maintain strict confidentiality and adhere to professional standards when handling client information. Information collected includes medical history, lifestyle details, and dietary intake, obtained with client consent through a secure online portal.
Client information is stored securely for the duration necessary to fulfil legal and regulatory obligations and for the purposes outlined in this Privacy Policy.
Third-party Processing: We ensure third-party service providers process personal data securely and in compliance with applicable laws and regulations.
Access to Personal Information: Clients have the right to access their personal information held by us. Requests can be made via email to grace@gracestonenutrition.co.uk.
Complaints: To lodge a complaint about our data practices, email grace@gracestonenutrition.co.uk. You may also contact the Information Commissioner's Office (ICO) for further assistance or the Association for Nutrition (AFN) whereby Grace is a Voluntary Member.
10) MISCELLANEOUS
If any provision of this Agreement or any portion thereof shall be held to be invalid or unenforceable, the remaining provisions shall continue to be valid and enforceable. This Agreement contains the entire agreement of the parties and supersedes any prior written or oral agreements between the parties. This Agreement can only be modified by an instrument signed by both parties. The captions herein are for convenience only. This Agreement shall not be interpreted against the drafter. The failure of either party to enforce any provision of this Agreement shall not be construed as a waiver or limitation of that party's right to subsequently enforce and compel compliance with every provision of this Agreement. Electronic signatures shall be considered originals.
These provisions shall survive termination of this Agreement.
11) CONCLUSION
Working with you is a privilege. There are many nutrition coaches out there to hire and many ways to invest your time. We are honoured that you chose us.
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